Service policies

Last updated: October 17, 2026

A clear scope. A shared plan. A well-cared-for space.

Estimates and scope

Cleaning estimates depend on property size, condition, service frequency, access, supplies, and requested tasks. A walkthrough or additional information may be needed. Work begins only after the scope, schedule, price, and payment arrangements are agreed.

Scheduling and access

Appointments and recurring schedules are subject to availability and direct confirmation. Please arrange safe access, necessary utilities, and any property-specific instructions. Discuss keys, alarm procedures, and entry arrangements securely with JRT.

Deposits and payment

Any required deposit, payment deadline, accepted payment method, and applicable taxes will be stated in your written quote or service agreement. This website does not collect payments. No universal deposit or cancellation fee is established by this page.

Changes, cancellations, and rescheduling

Contact JRT as soon as possible to change or cancel a visit. Any notice period, fee, or deposit treatment must be stated in the terms agreed for your job. Rescheduled visits depend on availability.

Additional requests

Tasks outside the agreed checklist may require more time and an additional charge. Scope and price changes should be approved before extra work begins.

Safety and service limits

Please identify fragile items, delicate finishes, hazards, and product restrictions before cleaning. Specialty floor treatment, carpet extraction, exterior work, high-access tasks, and heavy debris removal require a separate scope and confirmation of availability.

Routine medical office cleaning covers agreed nonclinical areas. Clinical equipment, blood or body-fluid spills, sharps, regulated medical waste, and biohazard remediation are excluded from routine cleaning. Unsafe conditions may require work to be paused while the scope and safe next steps are discussed.

Pets and personal items

Please secure pets as needed and put away valuables, confidential documents, and fragile personal items. Tell us about any areas or items that should not be touched.

Questions about completed work

Contact JRT promptly with the service date, area involved, and a description of the concern. Photos can help if appropriate. We will review the concern against the agreed scope and discuss next steps. No automatic refund, re-clean guarantee, or claim deadline is created by this page.